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Office Support & Receptionists

borderNatalie.pngNatalie Waters became Practice Manager for the Companion Animal Division of Bethany Animal Hospital in February of 2012. Prior to that, she was a part of our Large Animal Division beginning in 2002. She is a member of the Veterinary Hospital Managers Association.

“I am proud to be a member of the team.” says Natalie “It is our goal to educate our clients and give their pets the best possible care available.”

Natalie's pets include seven adopted stray cats; Clay, Pablo, Poofy, Mama, Baby, Clyde Beaumont and Spooky Josephine Frogger. Her interests include cooking, walking, and playing Play-Doh and Legos with all her adopted grandchildren.


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Susan Poole is our Hospital Administrator and has been with Bethany Animal Hospital since September1993. Prior to entering the animal care field, she was employed as a Navy Surgical Nurse in Virginia Beach, Virginia, beginning in 1985 and then as a Surgical Nurse/Lead Technician in Lebanon, Pennsylvania, from 1988 to 1992.

“I simply enjoy the day-to-day interaction with the clients and their pets,” she says, “as well as the satisfaction of knowing I can help animals live a better life.”

Susan is a member of the World Wildlife Foundation and owns an assortment of dogs and cats as well as a bird and horse. Her interests include horseback riding, gardening, and any other activity that gets her outside enjoying nature.





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Gwen Armstrong is a receptionist who has been with Bethany Animal Hospital since September of 2009. Not only is she good with helping our clients, but she has some sign language ability and says that she loves to talk.

When asked what she likes most about her work, Gwen says, “All the doctors treat me with respect and make me feel like I’m part of the family. I also am proud that our number one concern is the health and well-being of the pets.”

Gwen’s pets include two chinchillas named Gizmo and Mocha, and four cats named Gingersnap, Smokey, Mittens and Tommy Girl. Her interests include spending time with her kids, playing racquetball with her husband, planting flowers and decorating.





sadieblueborder.pngSadie Downing joined Bethany Animal Hospital in 2009 as a Pet Care Specialist and took a leave in 2011 after having her daughter. She returned to the Pet Care Specialist team in 2015 and now also acts as the Marketing Director. Some of Sadie's responsibilities include connecting Bethany Animal Hospital with the community and its events, as well as caring for clients' pets who stay for boarding. Sadie has many years of experience working within the pet industry and also co-managed an animal rescue from 2012-2015.

Sadie says, "I love getting to know the pets and their owners. Everyone that enters the hospital has one common ground and it's that we all love pets. So, to me, work is a happy place to be!

Outside of work, Sadie spends her time with her husband Luis and daughter Olivia. They enjoy sharing their home with seven dogs and a cat named Chicken.


danielleborder.pngDanielle Hays began working as a Client Care Representative at Bethany Animal Hospital in April of 2016. Her experience in the pet care industry dates back to 2007. Before coming to Bethany, she worked with two different animal hospitals and has experience as a Pharmacy Technician, Veterinary Assistant and Receptionist. Her broad range of knowledge is an asset when it comes to answering client questions and communicating with other staff members.

Danielle says, "I have wanted to work with animals since I was 6 years old. I love handling the animals and getting to be a part of their care!"

Riding and showing horses are just two of the hobbies that Danielle likes to do in her free time. She enjoys drawing, baking, gardening and training dogs. She has three dogs, three cats and two horses. Her horses are long time family members with Barron being 14 years old and Scout being 24 years old. She is also attending NIU to earn her Bachelor's Degree in Biology for Pre-veterinary studies.


sarahblueborder.pngSarah Jennings is a Client Care Representative who joined Bethany Animal Hospital in August of 2016. Her favorite part of her job is being able to interact and get to know our clients and their pets. Her strong attention to detail and love for people and pets makes her a great asset to the reception team.

"I really enjoy all of the staff here. Everyone is very helpful and professional and the clients love the hospital staff," she says.

In Sarah's free time, you will find her outdoors. She loves all sports, although football is her favorite!


pedro.pngPedro Arreola joined Bethany Animal Hospital as a Client Care Representative in October 2016. Some of his responsibilities include checking clients in and out for their appointments, answering phone calls and welcoming clients. He enjoys meeting clients and getting to know their pets. Not only is he friendly and helpful but he is bilingual in Spanish which is an asset to the hospital and our clients.

When asked what he likes about his job, Pedro says, "It's nice to make a positive difference in the lives of others."

Pedro earned his Bachelors Degree in Political Science at Northern Illinois University. In his free time he enjoys reading, photography, learning to cook and tasting new foods.




Deisy Maurer began with us in February of 2017. She works as a Client Care Representative and is also part of our Marketing Team. Her passion for animals makes her an awesome addition to Bethany Animal Hospital. She has a humorous, yet empathetic attitude which makes it easy for her to bond with clients and their pets. She is also bi-lingual in Spanish which opens the way for communication to more people in our community.

Deisy says, " I love being able to be part of our clients best and worst days. I love helping them in any way possible." Her favorite part of her job is, "petting and kissing dogs daily!"

When not at work, Deisy enjoys spending time with her husband, Mike and her two fur-children, Medusa and Hades. She loves to read, spend time with friends and is great at watching docu-series'!



Dean Wickstrom became part of the Client Care Team in August 2017. He is a great team player and is already proving to be a great addition for the clients and pets. He is always anxious to help and if he doesn't know an answer, he will be sure to find it for you. He has a passion for animal rights movements and advocates for their well-being.

Dean says, " I love working at Bethany Animal Hospital because I get to work with amazing animals and people all day!"

Daisy and Olivia are his two dogs that he loves to spend time with. Dean also does amazing work as a freelance photographer and spends a great portion of his free time hiking and enjoying nature.